“The dispatcher asked how old the unit was and gave me a time. The technician was in the driveway before the time ran out and had the capacitor on the truck.”
Kandice B.Homeowner, Bellaire
Houston air conditioning and refrigeration
When the cooling stops, dispatch picks up.
Two phone lines, one for homes and one for restaurants and stores. Every area has a posted arrival time, and dispatch gives you the real one before the truck rolls.
- Licensed and insured
- Arrival times posted by area
Summer arrival board
How long it usually takes, by area
Dispatch plans around these times on an ordinary day. A heat wave stretches them, and dispatch gives you the real time on the phone.
- Inside the Loop: Montrose, The Heights, Bellaire · Home AC usually 1 to 2 hours. Refrigeration usually under 90 minutes.
- West and Energy Corridor: Briargrove, Energy Corridor, Memorial, Mission Bend · West office. Home AC usually 1 to 2 hours. Refrigeration usually under 90 minutes.
- Fort Bend: Richmond, Sienna, Arcola · Home AC usually 2 to 3 hours. Refrigeration usually 1 to 2 hours.
- Northwest: Copperfield, Willowbrook, Champions · Home AC usually 2 to 3 hours. Refrigeration usually 1 to 2 hours.
- Southeast and Bay Area: Pasadena, Deer Park, Friendswood, Webster, Seabrook · Southeast office. Home AC usually 1 to 2 hours. Refrigeration usually under 90 minutes.
We don't take calls past the Grand Parkway or on Galveston Island. Near the line, call and ask.
ZIP codes: 77006, 77008, 77401, 77042, 77079, 77024, 77083, 77406, 77407, 77498, 77545, 77583, 77095, 77070, 77069, 77502, 77504, 77505, 77536, 77546, 77598, 77586
Two lines
One crew for the house, one for the walk-in
| On the line | Home cooling | Refrigeration |
|---|---|---|
| Call | Home cooling(713) 555-0103 | Refrigeration(713) 555-0104 |
| For | Home coolingHouses, condos and small offices | RefrigerationRestaurants, stores, bars and anyone with a walk-in |
| First question | Home coolingIs the outdoor unit running, and is anything frozen? | RefrigerationWhat does the thermometer read, and since when? |
| On the truck | Home coolingCapacitors, contactors, blower motors, refrigerant | RefrigerationCondenser fan motors, controls, gauges and a temperature logger |
| Before we roll | Home coolingArrival time and any after-hours fee | RefrigerationArrival time, and what to move to another cooler |
The first hours
What happens after you call
Dispatch answers
A person, not a menu. You give an address, the make of the unit if you know it, and what it is doing.
You get a time
The arrival window comes by phone, and any after-hours fee comes with it. Then you decide.
The technician reads the system
Gauges first, then the parts. Pressures and temperatures are written down.
A written price
Before any repair work starts. A second problem is a second price you approve.
Run, test, log
The system runs while the technician is still there. The readings go on your invoice.
The refrigeration line
A warm cooler is a clock
Cold food held above 41°F is a food-safety question. The refrigeration line goes to a dispatcher who asks for the temperature and the time first.
While we drive
Keep the doors closed
Write down the temperature and the time
Move what you can to a cooler that works
Ask your health department about anything that stayed warm
What we service
Cooling and cold, repaired and replaced
System replacement
When repairs stop making sense, a new system sized from a load calculation.
ReplacementDrain lines and attic units
Overflow pans and clogged lines are a common cause of a shutoff in a humid summer.
AC repairWalk-in coolers and freezers
Evaporators, condensing units, door gaskets, controls and defrost.
RefrigerationReach-ins and prep tables
Compressors, fans and thermostats on the cold line behind the kitchen.
Refrigeration
On the record
License, insurance and certification
Air Conditioning and Refrigeration ContractorVerify
TX TACLA 000000 · Texas Department of Licensing and Regulation
Texas requires this license for air conditioning and refrigeration work. Check the number with the state.
Section 608 technician certificationVerify
U.S. Environmental Protection Agency
Handling refrigerant takes this certification. Each technician holds their own.
General liability insurance
A certificate of insurance goes to you on request, before work starts.
From customers
What the calls were like
“Our walk-in was at 48 degrees on a Saturday. We called the refrigeration number, and the person who answered told us what to move first.”
Xiaoming L.Restaurant owner, Pasadena
“They quoted the repair in writing and told me the night fee on the phone. No surprise on the invoice.”
Emelia R.Homeowner, Briargrove
“The ice machine in our store stopped making ice. They found a water valve, fixed it and wrote down the readings.”
Tony F.Store owner, Fort Bend
Sample reviews.
Quick answers
Before you call
How fast can you get here?
The arrival board shows what dispatch plans for on an ordinary day. In a heat wave the times stretch, and dispatch tells you the real one before the truck rolls.
Does a night call cost more?
Nights and weekends carry an after-hours fee. Dispatch tells you the amount and the arrival time on the phone, and you decide before anyone drives.
Which number do I call?
Homes, condos and small offices call dispatch. Restaurants, stores and anyone with a walk-in or an ice machine call the refrigeration line.
Do you give the price before the repair?
Yes, in writing, before repair work starts. Dispatch also tells you the visit fee when you call.
Does anyone speak Spanish?
Dispatch and two of our technicians do. Ask for a Spanish speaker when you call.
Both numbers answer all night.
Home AC to dispatch. Walk-ins, ice machines and cases to the refrigeration line.