Questions
Questions we get on the phone
How fast can you get here?
The arrival board shows what dispatch plans for on an ordinary day. In a heat wave the times stretch, and dispatch tells you the real one before the truck rolls.
Does a night call cost more?
Nights and weekends carry an after-hours fee. Dispatch tells you the amount and the arrival time on the phone, and you decide before anyone drives.
Which number do I call?
Homes, condos and small offices call dispatch. Restaurants, stores and anyone with a walk-in or an ice machine call the refrigeration line.
Do you give the price before the repair?
Yes, in writing, before repair work starts. Dispatch also tells you the visit fee when you call.
Does anyone speak Spanish?
Dispatch and two of our technicians do. Ask for a Spanish speaker when you call.
The AC runs but the house does not cool. What should I check?
Check the air filter, that the thermostat is set to cool and that the outdoor unit is spinning. If one is wrong and you cannot fix it, call.
The coil or the copper line has ice on it.
Turn the system off at the thermostat and leave the fan on if you can so the ice melts, then call. Running it frozen can damage the compressor.
My walk-in is warm. What do I do first?
Keep the doors closed, write down the temperature and the time, and call the refrigeration line. Move the riskiest food to a cooler that works.
Do you pull permits?
Replacement work needs a city permit in most places. The written quote says who pulls it.
Did we miss yours?
Call dispatch and ask.